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July 08, 2006
Desktop Search - The Ultimate PKM (Personal Knowledge Management
I mentioned PKM last week and think it's an interesting concept. If you provide ways for knowledge workers to store and retrieve information to enhance their own efficiency, and tie that ability to enterprise systems, you may have a better chance of capturing some very important knowledge for sharing more broadly within the organization.
Today I attended the KM workshop held in St. Louis as part of AALL. Janet Smith of Kirland & Ellis LLP discussed an information audit they conducted to determine what their priorities should be in terms of information search and retrieval. The top priority among their survey participants was an enterprise search engine for locating work product. That certain makes sense. But email search was also right there at the top of the list.
I don't think we can overestimate the value of of email search in terms of managing our own personal knowledge. Desktop search engines can open up a whole new world where just about any tidbit of information you've written in an email is accessible. That is a very powerful thing. Can easy access to personal email translate into an environment where more email is shared across an organization, thereby increasing it's value even more? I don't know the answer to that, but I'd like to!
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