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February 27, 2005
Information in Context
I entered myself in a dog show yesterday. I actually meant to enter my DOG in the dog show, but when I looked at the entry confirmation after registering on the web, I realized that under "name of dog" it said "Cindy L. Chick." Now, that's a problem. My dog is considerably better bred than I am, and I simply don't have the qualifications specified in the Belgian Tervuren standard. So how did someone who is fairly web literate do something so stupid?
Here's the story. When I clicked on Roboform to have it enter my credit card number, it also blanked out my dog's name and popped my name into the "name" field. Why didn't I notice? Since I was only able to see a few of entry boxes on the screen at any one time, it was easy to lose context. So I didn't notice the error because I was at the bottom of the screen, while "name of dog" box was on the top, invisible to me because it had scrolled out of sight. While on a hard copy form you could easily see all of it at a glance, a long web page just isn't quite as scan-able.
Why am I sharing this lapse with you? Because I think it's illustrates the inherent difficulty in scanning information on a computer screen. There's a limited amount of text you can get on one screen. And I think this is also the difficulty in using treatises online. I wonder if anyone has studied the speed with which one can scan a treatise, jumping quickly from the table of contents to the index to the text, versus scanning it on a computer screen. I was particularly thinking about this issue after reading "Out of the Jungle: How to get beyond the digital v. print debate - and deal with the fact that digital won" by James G. Miles. (AALL Spectrum, Feb. 2005.)
Milles asserts that librarians are holding on to print resources, convinced that they offer a benefit to researchers, while younger users are drawn to the online resources like bees to honey. (That's my choice of words, not his.) I'm not so sure.
Are librarians trying to hold onto the past? Perhaps. Let me give you an example. I've heard many librarians say over and over again that online resources are not always the best place to start a research project and that print treatises and other secondary materials such as ALR are usually a better starting point because they allow the researcher develop a familiarity with the subject matter and a context for the problem being researched.
But wait a minute, aren't many treatises and ALRs available electronically? Do they really mean to suggest that a hard copy treatise is a better starting point than an electronic version of the treatise? I don't think so. I suspect what most librarians mean to suggest is that secondary sources such as treatises should often be the line of first defense rather than starting by researching case law online. (If I'm wrong about that, please feel free to write and tell me so!) Considering the wide variety of research material now available electronically, we need to stop looking at this as a hard copy versus digital issue, and start considering it a case law versus secondary source issue.
Milles makes some excellent points about what he believes are erroneous assumptions that he says librarians are perpetuating, for example, that understanding print sources is essential to understanding electronic ones, and the often stated principle that that students should be taught print sources first, moving on to electronic later. I think students need to understand the difference between cases, laws, regulations, law journals articles, etc. Whether they're using them online or electronic isn't the real issue. So starting by teaching students online sources, as Milles suggest, sounds like a fine idea to me!
But I disagree with Milles about one thing. I'm absolutely NOT finding that the younger attorneys want to use treatises online. I cajole, and sometimes whine at patrons, "But we have that online, can I show you how it works?" But inevitably my hopes are dashed when they insist they want to see the books. This is true of both the older attorneys, and the younger ones.
To be fair, I am often frustrated when I try to use treatises online as well, so I feel their pain. That gets me back to my original point. If the younger attorneys, who grew up with the Internet, don't want to use treatises online, perhaps there really is a good reason. Even though the vendors have greatly improved online statutes and treatises, there's still something missing.....and I assert that the difficulty is context, and our inability to see all that much text on one relatively small computer screen.
Considering that librarians have been quick to embrace such things as using reporters exclusively online, and as Milles mentions, Shepardizing electronically, I think there's more going on here than meets the eye. I don't think librarians are intrinsically anti-digital. After all, on p. 5 of the AALL Spectrum CRIV Sheet is a suggestion to "make a lamp out of those clean hardbound used books....we especially liked the ones at www.diynet.com." That doesn't sound like someone who's trying to hold on to books at all costs!
But I hope I'm wrong and Milles is right. Most firms spend quite a bit of money on electronic resources, and often they languish, if not unused, at least under- used. Librarians are pulled in two directions when trying to cancel hard copy materials that they have available online. The administrators typically love the idea, but the attorneys often balk. This has put librarians in the very difficult position of having to decide whether to keep the attorneys or management happy, a definite no-win situation. If that's about to change, so much the better.
In the meantime, I have some phone calls to make. Let's hope that I can get myself un-entered in the upcoming dog show. I guess I should have just done the simple thing and filled out a piece of paper and dropped it in the mail. Perhaps not everything is better on the web.
Comments
I'm not acquainted with Mr. Milles, but assuming he is a Law Librarian, he certainly has a future in comedy. "... deal with the fact that digital won," What has digital won? Where was the competition? My own experience more closely parallels Cindy's, we invest heavily in electronic resources, and yet frequently a request is made that we obtain the print equivalent. I would also suggest that when one is paying the bill, the need to obtain the information in the most cost effective manner means more than format. Just like the Japanesse soldier who didn't believe the information he was given early on, law students today can be stiff necked and sure of themselves as long as they're willing to pay the price!
Posted by: Mark Heinrich at February 28, 2005 08:22 AM
My personal view on this is that you teach what you've got. I still keep a good number of hard copy texts, and think that for some things they are better than online resources. "Librarians are pulled in two directions when trying to cancel hard copy materials that they have available online. The administrators typically love the idea, but the attorneys often balk" Spot on, there are some key texts that people like to actually have there available to flick through - and a book never crashes ...
Posted by: Scott at February 28, 2005 01:17 PM
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