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July 20, 2004
AALL Exhibit Tidbits: Tracking Online Research
It can be difficult to know how frequently the costly web research services your firm subscribes to are actually used. Many web vendors don't provide any kind of usage data for unlimited, subscription-based services. Elite Research Manager and Research Agent want to help you with that problem.
Thomson Elite unveiled their new Elite Research Manager at AALL last week. ERM is actually a licensed version of Lookup Precision, previously called Online Lookup.
ERM is designed to help recover costs by providing client validation and/or monitor usage for electronic subscriptions, such as Pacer, BNA, CCH, Westlaw, LexisNexis and LiveEdgar, just to name a few.
In addition to Lookup Precision's standard features, ERM also integrates with the Elite billing system so that cost recovery is speedy and accurate, and client-matter information is accurate and up-to-date.
In addition, using Microsoft Windows authentication, ERM can be configured to look up IDs and passwords for different sites, allowing your users to log in automatically.
Research Agent unveiled a new version of their product, Research Agent Enterprise, which offers similar functionality for monitoring and recovering web research. This new version of the Research Agent software is specifically designed to capture the usage of mobile users, even when they're not connected to the firm's network with advanced synchronization and tracking features.
For information on how Tom Fleming uses Research Agent at Jeffer, Mangels, Butler and Marmaro, see his presentation from the 2003 Internet Library conference.
Monitoring usage, and validating client-matter numbers is now do-able for just about any web resource, even the dreaded Pacer.
Comments
I took a look at ERM at the booth and was very impressed. I didn't know that it's based on Online Lookup. Interesting. I haven't heard anything good about Online Lookup, so I'll be curious to know how well ERM works in real life.
We'll be rolling out Research Agent Auditor (tracks but doesn't verify/assign matter numbers) soon; I'll let you know how it goes if you'd like.
Posted by: Janet McKinney at July 21, 2004 09:36 AM
Does ERM work only with Elite legal billing system? Does anyone know if it will work with CMSOPEN?
Posted by: Tyger McClure at September 8, 2004 08:09 AM
ERM works as well with CMS. If you want a live demo of Enterprise Research Manager, ask your Westlaw rep and they would be happy to set it up for you.
Posted by: Dennis Ayers at May 12, 2005 10:35 AM
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