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June 02, 2004
Are Document Management Systems Broken?
Document management systems (DMS) typically promise to provide robust full-text searching across entire document collections in an organization. In larger firms, which arguably have the most to gain by leveraging the knowledge housed in their DMS, that promise hasn't been realized, at least in part due to an inability to search across libraries in different locations, the lack of an intuitive search interface, and incorrect profiling by users. In connection with our discussion of enterprise search engines, Dennis Kennedy asks whether DMS are broken, and if so, what this means given the money spent on such systems. Very good questions...anyone have any answers?
Comments
For further comments and discussion, see the
blog entry at ITManager.net.
Posted by: Cindy L. Chick at June 6, 2004 06:14 PM
It's my opinion in 3-5 years there will be little need for DMS, other than a behind the scenes storage. Truth is, there's very little incentive to upgrade, rather, leverage tools (portals, search engines) to access your DMS - likely the way of the future because it lends us more control over the user experience.
Posted by: Peter Ozolin at November 8, 2004 07:21 PM
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