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October 26, 2003
Knowledge Management: U.S. or U.K.? Who Really Rules?
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There are several good articles in this month's issue. One article of particular interest is Knowledge Management: U.S. or U.K.? Who Really Rules?" (Requires registration.)
Sally Gonzalez has some very interesting insights into how KM is evolving in both countries.
There's no question that the firms in the U.K. put more time, effort and money into KM initiatives, emphasizing the need for qualified lawyers to handle their KM needs. U.S. firms balk at the idea of hiring all those non-billing KM workers, but ARE willing to put money into the technology. (And people wonder why the current recovery hasn't helped unemployment.)
Sally thinks both the U.K. and U.S. firms are converging, and well, you can read the article for yourself.
I do tend to think technology will continue to take center stage in the U.S. There are finally products out there that are sophisticated enough to start to solve the problem of capturing work product without a huge investment in people. It will be interesting to see how these products develop and whether they can deliver on their promise.
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