Poll: Do you Use IM in Your Library?

I'm in the midst of preparing for my presentation at TRIPLL next month, and would like to ask you, my kind readers, to answer a series of questions relating to my topic, technology tools and solutions for point of need training. You'll be helping me focus my presentation appropriately, and in addition, I think the results will be of general interest. These questions are intended for law firm librarians only.

Here's number one.