There were plenty of good tips to be had in this session on redesigning your library web site. But the most interesting idea was to include a "surprise!" link. They included this link on one of the library web sites (sorry, I don't remember which one) and apparently a lot of people click on it, and are happy with the tidbits of information about library services that they find there. It probably wouldn't work for lawyers, I don't think they tend to like surprises, but it's a fun idea, nonetheless.
IL2007
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