Sometimes I blog items to make sure I can find them again in the future. In that respect, LawLibTech is my own personal knowledgebase. This item is in that category, and who knows, maybe you'll be interested, too!
If you have a presentation to give in the near future, no matter how mundane or technical, read Where to Start, from Creating Passionate Users.
I especially like #3, "For the love of god, DO NOT start with history!" And let me just say, if you're a vendor, conducting a product demo, don't spend the first 15 minutes of a 30 minute demo talking about your company and how wonderful it is. Spend your allotted time making me care about the product!
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