Internet researchers accustomed to locating information from a variety of sources using search engines such as Google, are demanding a similar single method of access to their company's resources. In "Searching for ROI", (Econtent, May 2004), Robert J. Boeri points out that though the demand for enterprise search engines is increasing, it is also a hard sell in organizations where the routine question is, "What return on investment will search yield for the enterprise?" He discusses justifying enterprise search systems with several vendors including Verity, Autonomy and Tripplehop, but as he also points out, "Nobody asks for an ROI to prove the value of email systems."
Sorry guys, this one isn't available on the web, but it should appear on Westlaw in the DTBS database within 6-8 weeks.
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